Client Services

How can we help you?

NYCLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

NYCLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (855) 804-9980
Fax: (855) 804-9981

You may submit questions for the NYCLASS Client Service Team using the form below and a member of the NYCLASS Service Team will contact you. If you would like to contact a member of the NYCLASS Relationship Team, please click here.

NYCLASS Client Service Request Form

Common Questions

  • What is NYCLASS MYACCESS?

  • MYACCESS is a secure, Internet-based transaction system that allows registered NYCLASS Participants to self-manage their NYCLASS investments. MYACCESS is available 24/7, 365 days a year.

  • How does a NYCLASS Participant receive a login for MYACCESS?

  • In order to obtain a MYACCESS online account, NYCLASS Participants may call Client Services at (855) 804-9980 or email clientservices@newyorkclass.org.

  • How long does it take to receive login credentials for MYACCESS?

  • All new usernames and passwords are system generated and will arrive via email one day after the request is made.

  • What is the difference between a Wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 12:00 p.m. EST cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

Hours of NYCLASS Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. EST

 

Daily Cut-off Time for Transactions:

12:00 p.m. EST

 

Updating your Account:

If you’d like to update authorized individuals on your NYCLASS account, please fill out the Signatory Amendment Form which is available in the forms section within MYACCESS.